Terms and Conditions

Terms & Conditions

Last Updated: April 2025

Welcome to LumiSnail! These Terms and Conditions outline the rules and regulations for the use of our website and services.

By accessing this website, you agree to accept these Terms and Conditions in full. If you do not agree, please do not use our website or services.

1. General Information

LumiSnail is an online store specializing in high-quality pet grooming tools and accessories. All references to "we", "us", "our" refer to LumiSnail.

2. Orders

  • All orders are subject to product availability.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Once your order is placed, you will receive an order confirmation by email.

3. Pricing & Payment

  • All prices are displayed based on your selected region or shipping destination and are shown in the applicable local currency (such as EUR €, USD $, GBP £, or others).

  • Prices may include applicable taxes (such as VAT) depending on your location.

  • We accept secure payments via major credit cards, PayPal, and other payment methods listed at checkout.

  • LumiSnail reserves the right to update pricing at any time without notice.

4. Shipping & Delivery

  • Orders are processed within 1-3 business days.

  • Estimated delivery times will be provided at checkout.

  • LumiSnail is not responsible for delays caused by shipping carriers or external factors.

5. Returns & Refunds

  • You have 14 days from the date of delivery to request a return or exchange.

  • Items must be unused, in original packaging, and in resellable condition.

  • Refunds will be processed within 7 business days after receiving the returned item.

  • Shipping fees are non-refundable unless the return is due to our error.

6. Promotions & Discount Codes

  • Discount codes cannot be combined with other promotions unless stated otherwise.

  • LumiSnail reserves the right to cancel or modify promotions at any time.

7. Limitation of Liability

  • LumiSnail shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is limited to the purchase price of the product in question.

8. Intellectual Property

  • All content, logos, images, and product designs are the property of LumiSnail.

  • You may not copy, reproduce, or distribute any content without our written permission.

9. Privacy

  • We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

11. Contact Us

If you have any questions about these Terms & Conditions, feel free to contact us at:

Email: support@lumisnail.com