Shipping Policy

Shipping Policy

Last Updated: April 2025

Thank you for shopping with LumiSnail! We aim to provide fast, reliable, and secure delivery for all our customers worldwide. Please review our shipping policy for details on how your order will be handled.

1. Order Processing

  • Orders are typically processed within 1-3 business days after the order is placed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation email once your order has been placed, and a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations

We ship worldwide!
Delivery is available to most countries. If your country isn’t listed at checkout, please contact us at support@lumisnail.com.

3. Shipping Times

Estimated delivery times (after dispatch):

Region Estimated Delivery Time
Europe 3-10 business days
United Kingdom 3-10 business days
United States 3-10 business days
Canada 3-10 business days
Australia & New Zealand 5-15 business days
Rest of the World 10-25 business days

Note: Delivery times are estimates and may vary depending on your location, customs clearance, and courier delays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the size/weight of your order.

  • Occasionally, we may offer free shipping promotions — these will be clearly advertised on our website.

5. Customs, Duties & Taxes

  • Depending on your shipping destination, additional customs fees, import duties, or taxes may apply.

  • These charges are the responsibility of the customer and are not included in the product or shipping prices.

  • LumiSnail is not responsible for delays due to customs clearance.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and link to monitor your delivery status in real-time.

If you haven’t received your tracking information within 5 business days after placing your order, please contact us at support@lumisnail.com.

7. Missing or Delayed Orders

  • If your order hasn’t arrived within the estimated time, first check your tracking details.

  • If your order appears lost or severely delayed, contact our customer support team — we’ll investigate and work to resolve the issue quickly.

8. Incorrect Address

Please make sure all shipping details are correct before confirming your order.
LumiSnail is not responsible for orders shipped to incorrectly provided addresses.

9. Contact Us

For any questions regarding shipping or your order, reach out to us:

Email: support@lumisnail.com